Frequently asked questions

Quickly answer any questions you may have. 

For more information, contact us quickly.

What is a Self Storage?

Tot Hi Cap is a centre for individual and private storage rooms, monitored by cameras and alarms, with 24-hour access 365 days a year. The client can enter the building whenever they want to look for their belongings in their storage room. A service for companies and individuals.

How do I hire a storage room?

You can visit us at our office where we will choose the most suitable space for you, depending on the m² you need. Once you provide us with your details, we will draw up a document that we will both sign. We can also do it online, but it is better if you visit us to know where your storage room is and to know how the service and facilities work.

Is there a minimum stay?

The minimum stay is 1 month and the maximum stay is as long as you want.

When can I go to my storage room?

You can go whenever you want, 365 days a year and at any time of the day or night.

What can I store in a storage room?

It is forbidden to store food, perishable goods, animals or living beings, fuel or inflammable materials, liquids or elements containing diesel or petrol, oils, solvents, etc… toxic, dangerous and smelly materials, as well as any illegal substance or articles obtained illegally, and any other object or goods that are forbidden by applicable legislation. Money, jewellery and precious metals or objects, firearms. It is also forbidden to store motorbikes or vehicles, which can be stored in the centre’s car park, where there are areas set aside for this purpose.

Can I put shelves in the storage room?

Yes, you can put shelves in the storage room as long as you do not make holes or hang them on any wall or partition of the storage room.

Can I bring my padlock?

Yes, you can bring your own padlock but ours is more secure as it is specially designed for locking storerooms.

Are the goods inside the storage room insured?

Yes, each storage room has an insurance included in the price of 300€ per square metre contracted. So in a 2m storage room, if you have a problem, you will be paid up to €600 (on presentation of the corresponding invoices).

I want to insure my storage room at a higher value, what can I do?

Contact us and tell us up to what amount you want to have the goods insured and we will calculate the extra monthly fee you have to pay to have more insurance coverage.

Can I change my storage room?

Whenever you want. You can change to a bigger or a smaller one. You will pay the proportional part of the days you are in one or the other.

How do I cancel my storage room?

You have to let us know 15 days in advance that you will be leaving the storage room by mail (info@tothicap or phone 650.86.87.61) and once the day arrives, it is as easy as emptying the storage room, taking the padlock and returning the access card to us.

What do I do if I have technical problems?

You have a company phone number 650.86.87.61 where you will always find someone available, you also have an emergency phone number to call at the entrance of the office.

How can I take my things with me?

You can take it with your own vehicle or we can leave you a van for 4 hours (paying the mileage) or we can do the removal for you. We can also rent you our van, if you have used the 4 courtesy hours.

How do I get the stuff into the storage room?

You can park your car in front of the building, and from there you have trolleys, pallet trucks, wheelbarrows… that can make it easier for you to take your things to the storage room.

Do I have to do the removal with you if I only want a storage room?

No. You can rent the storage room and make the removal yourself. We can even lend you a van for 4 hours (paying the mileage).

I don't need a storage room, but can you do the removal for me?

Yes, we do removals in Catalonia, and especially in the province of Girona with qualified professionals.

Is there a deposit in the storage room?

Yes, you always have to leave a month’s deposit, which is returned at the end of the storage room contract.

How can I rent a van?

Ask the office if there is availability and we will make you a van contract. You can use it on weekdays or weekends.

How can I hire the removal service?

Tell us what you have to move, from where to where, and we will give you an hourly estimate. We will estimate the hours we can take and we will ask you to pay for the previous hours to reserve the moving day. On the moving day we will calculate the hours and the rest of the pending hours will be invoiced. If there are less hours, the proportional part will be refunded (minimum service of 2 hours).

Is the caravan and vehicle parking under surveillance?

Yes, with cameras and alarms and with a night watchman that we share between several companies.

Can I keep my caravan/motorbike/car for a few months?

It is possible but the monthly price varies from the prices of annual contracts.

Tot hi cap,
10 minutes from Girona!

Close to you … we are located in Riudellots de la Selva, in a strategic point next to the National Road II, the AP-7 and also the C-25.

  • With the guarantee AESS
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